You can learn more about our returns policy here. Which is why, in uncertain times like these, we are extending our returns period to 60 day returns - meaning if for any reason, you are unhappy with your order, you have longer to exchange it or return it for a full refund. We want you to be confident in placing an order with us, and we understand that sometimes you may change your mind. If you would like to take advantage of this service, select the option during checkout or speak to one of our advisors. NEW Click and CollectĪlong with our home delivery service, we now offer a free click and collect service from your nearest store. It means you can book a time slot with one of our jewellery experts and speak to them 1-1 from the comfort of your own home. We know sometimes you need to speak to someone face-to-face, which is why we now offer video appointments online. If you need any information on delivery timescales, please don’t hesitate to get in touch. So if you are looking for a lab-grown diamond engagement ring, our mission is to handcraft your jewellery piece and deliver it safely and securely to your door. We are operating as usual and committed to providing you with the best service and most beautiful, ethically crafted jewellery. However, we would like to reassure you that we are still open as usual online and available on live chat, over the phone, through email and via our new video appointment service, to help you 7 days a week. In light of the Government's recent announcement, our stores are temporarily closed.
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